Introduction
ResQ AI is a comprehensive AI-powered customer support platform that enables businesses to create intelligent chatbots for their websites. Built with Google Gemini AI technology, ResQ provides automated customer support with human-like interactions, voice call capabilities, and extensive customization options.
Key Features
- AI-Powered Chatbots: Intelligent responses using Google Gemini 2.5 Flash
- Voice Call Integration: Live AI voice calls using Gemini Live API (Pro+ plans)
- Google Drive Sync: Automatic document synchronization and updates
- Advanced Analytics: Comprehensive conversation insights (Enterprise+ plans)
- Team Management: Multi-user access and collaboration (Enterprise+ plans)
- Custom Widget: Fully customizable chat widget for your website
- Security & Compliance: Enterprise-grade security with audit logging
Getting Started
Creating Your Account
- Sign Up
- Visit resq-ai.com
- Click "Get Started" or "Sign Up"
- Choose authentication method:
- Google OAuth: Quick setup with your Google account
- Email/Password: Traditional email registration with verification
- Email Verification
- Check your email for verification link (if using email signup)
- Click verification link to activate your account
- Initial Setup
- Complete your profile information
- Set your timezone preferences
- Configure notification settings
Dashboard Overview
After logging in, you'll see your main dashboard with:
- Chatbots Overview: List of your created chatbots
- Usage Statistics: Current plan usage and limits
- Quick Actions: Create new chatbot, view conversations
- Plan Information: Current subscription status and features
Subscription Plans
ResQ AI offers flexible pricing to meet different business needs:
Free Plan - $0/month
Perfect for getting started
Included Features:
- 1 chatbot for testing
- 50 messages per day (resets at midnight UTC)
- 5MB document uploads for knowledge base
- Basic chatbot functionality with AI responses
- Widget embedding for your website
- Basic email support
Best For:
- Personal projects
- Testing ResQ AI functionality
- Small websites with basic needs
Pro Plan - $49/month
Ideal for growing businesses
Included Features:
- Up to 3 chatbots for multiple projects
- Unlimited messages - no daily limits
- 10MB document uploads for comprehensive knowledge bases
- Google Drive synchronization with automatic updates
- Full chat history access to review all conversations
- Live voice call support for real-time customer interaction
- Priority email support with faster response times
Best For:
- Growing businesses with multiple websites
- Customer support teams
- E-commerce stores
- Professional service providers
Enterprise Plan - $99/month
Full-featured solution for large teams
Included Features:
- Up to 5 chatbots for complex organizational needs
- Unlimited messages across all chatbots
- 15MB document uploads for extensive knowledge bases
- Enhanced Google Drive sync
- Advanced analytics dashboard with comprehensive insights
- Sub-user management for team collaboration
- Premium support with dedicated assistance
Best For:
- Large enterprises and corporations
- Organizations with complex customer support needs
- Companies requiring detailed analytics and reporting
- Teams requiring advanced collaboration features
Account Management
Profile Settings
Access your profile settings from the dashboard menu:
- Display Name: Your name shown in the interface
- Email Address: Cannot be changed (used for login)
- Timezone Settings: Configure timezone for all timestamps
- Notification Preferences: Configure email and desktop notifications
Security Settings
- Password Management: Change password from profile settings (for email accounts)
- Google OAuth Accounts: Managed through Google account security
- Two-Factor Authentication: Recommended for enhanced security
Chatbot Creation & Configuration
Step-by-Step Chatbot Creation
Step 1: Basic Information & Knowledge Base
- Chatbot Details: Name, website domain, and purpose
- Knowledge Base Setup: Choose between document upload or Google Drive sync
- Supported Formats: PDF, DOCX, DOC, TXT, MD files
Step 2: AI Behavior Configuration
- Custom AI Instructions: Define specific behavior guidelines
- Writing Style Options: Professional, friendly, technical, or simple
- Message Templates: Greeting, fallback, and contact collection messages
- Advanced FAQ System: Analytics-based question selection
- Context Memory: Remember conversation context
Step 3: Voice Call Configuration (Pro+ Plans)
- Voice Model Selection: Choose from 5 available voice models
- Available Voices: Puck, Aoede, Charon, Fenrir, Kore
- Voice Features: Live conversation, transcription, call recording
Step 4: Widget Appearance
- Color Theme: Primary color and visual customization
- Widget Position: Bottom right, bottom left, or custom
- Button Configuration: Size, shape, and icon options
- AI Avatar Selection: Choose from predefined or upload custom avatars
Step 5: Integration & Deployment
- Integration Code: Copy-paste widget code for your website
- Domain Verification: Ensure correct domain setup
- Testing: Built-in test environment before going live
Knowledge Base Management
Document Upload & Processing
- Supported File Types: PDF, Microsoft Word, plain text, Markdown
- Upload Process: Automatic validation, processing, and indexing
- Processing Status: Real-time status updates from upload to ready
Google Drive Integration
- Setup Process: Connect account and authorize permissions
- Automatic Synchronization: Real-time change detection and updates
- Management Features: Sync status monitoring and manual refresh
Content Optimization
- Best Practices: Clear structure, concise information, FAQ format
- Content Guidelines: Accuracy, completeness, clarity, organization
Installation Methods
Standard HTML Integration
<!-- Place before closing </body> tag -->
<script src="https://www.resq-ai.com/widget.js" data-widget-id="YOUR_WIDGET_ID"></script>
WordPress Integration
- Add code to theme's footer.php
- Use WordPress widget area
- Install ResQ AI WordPress plugin (coming soon)
Shopify Integration
- Edit theme.liquid file
- Place before closing </body> tag
- Test in preview mode
Appearance Customization
- Color Theming: Primary color, text color, background
- Button Customization: Size, shape, icon, position
- Avatar Configuration: Predefined or custom avatars
- Behavioral Settings: Auto-open, contact collection, message templates
Voice Call Features (Pro+ Plans)
Voice Call Setup
- Requirements: Pro plan or higher, modern browser, microphone access
- Voice Models: 5 available voices with different characteristics
- Call Settings: Quality, transcription, recording options
Voice Interaction Features
- Real-Time Conversation: Natural speech with context awareness
- Interruption Handling: Manages overlapping speech
- Emotion Recognition: Responds to tone and sentiment
Advanced Features (Enterprise)
- Call Analytics: Duration tracking, quality metrics, satisfaction scores
- Transcription: Real-time transcription with speaker identification
- Call Recording: Automatic recording with configurable retention
Analytics & Conversation History
Conversation Tracking (Pro+ Plans)
- Message History: Complete chat logs with timestamps
- User Information: Collected contact details
- Session Tracking: Multiple conversation sessions
- Search Functionality: Find specific conversations
Analytics Dashboard (Enterprise Plans)
- Conversation Metrics: Total conversations, trends, session length
- Popular Questions: Most common inquiries and trending topics
- Performance Insights: Response accuracy, speed, user engagement
- Real-Time Monitoring: Live dashboard with current status
Team Management (Enterprise+ Plans)
User Roles and Permissions
- Administrator: Full access to all features and settings
- Manager: Chatbot management and analytics access
- Agent: Conversation access and basic analytics
- Viewer: Read-only access to reports and metrics
User Management
- Adding Users: Email invitation with role assignment
- Managing Users: Role changes, access control, account status
- Collaboration: Shared workspaces, internal notes, team notifications
Billing & Payment Management
Subscription Management
- Plan Changes: Upgrade/downgrade with automatic proration
- Payment Methods: Credit cards via secure LemonSqueezy processing
- Billing History: Download invoices and payment records
Usage Monitoring
- Real-Time Dashboard: Current usage vs plan limits
- Overage Billing: $0.20 per 1 million tokens for Pro/Enterprise
- Alerts: Warnings before exceeding limits
Troubleshooting
Common Issues
Widget Not Loading
- Check domain matches chatbot configuration
- Ensure widget script loads without errors
- Check browser console for JavaScript errors
- Verify connectivity to ResQ servers
AI Not Responding
- Verify documents processed successfully
- Check if knowledge base status is "Ready"
- Ensure documents contain readable text
- Check if API limits exceeded
Google Drive Sync Issues
- Re-authorize Google Drive access
- Verify webhook notifications working
- Check file format and size limits
- Ensure document accessible in Google Drive
Getting Support
- Email Support: support@resq-ai.com
- Response Times:
- Free Plan: 48-72 hours
- Pro Plan: 24-48 hours (Priority)
- Enterprise Plan: 12-24 hours (Premium)
Frequently Asked Questions
General Questions
What is ResQ AI?
ResQ AI is an AI-powered customer support platform that enables businesses to create intelligent chatbots for their websites using Google Gemini AI technology.
How does the AI work?
ResQ uses Google Gemini 2.5 Flash to process your knowledge base documents and provide intelligent, context-aware responses to customer questions.
Can I try ResQ AI for free?
Yes! We offer a Free plan with 1 chatbot and 50 messages per day. No credit card required to get started.
What file types can I upload?
We support PDF, Microsoft Word (.docx, .doc), plain text (.txt), and Markdown (.md) files. Google Docs can be synced via Google Drive integration.
Technical Questions
What browsers are supported?
ResQ widgets work on all modern browsers including Chrome, Firefox, Safari, and Edge. Voice calls require browser microphone support.
Can I customize the widget appearance?
Yes! You can customize colors, position, size, shape, icons, avatars, and messages. Enterprise plans support custom CSS for advanced styling.
Does the widget work on mobile devices?
Yes, the widget is fully responsive and optimized for mobile devices with touch-friendly interactions, safe area handling, and performance optimization.
Voice Call Features
What are voice calls?
Voice calls allow customers to speak directly with your AI chatbot using natural voice conversation. This feature is available on Pro plans and higher.
Which voice models are available?
We offer 5 voice models: Puck (energetic), Aoede (musical female), Charon (deep male), Fenrir (confident male), and Kore (gentle female).
Subscription & Billing
Can I change my plan anytime?
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades occur at your next billing cycle.
What happens if I exceed my plan limits?
For Pro and Enterprise plans, AI usage beyond included limits is billed at $0.20 per 1 million tokens. Free plans have hard limits that cannot be exceeded.
Need More Help? Contact our support team at support@resq-ai.com for personalized assistance with your ResQ AI setup and configuration.
Documentation Version 2.1 - Last Updated: July 2, 2025