Introduction
ResQ AI is a comprehensive AI-powered customer support platform that enables businesses to create intelligent chatbots for their websites. Built with Google Gemini AI technology, ResQ provides automated customer support with human-like interactions, voice call capabilities, and extensive customization options.
Key Features
- AI-Powered Chatbots: Intelligent responses using Google Gemini 2.5 Flash
- Voice Call Integration: Live AI voice calls using Gemini Live API (Pro+ plans)
- Advanced Analytics: Comprehensive conversation insights (Enterprise+ plans)
- Team Management: Multi-user access and collaboration (Enterprise+ plans)
- Custom Widget: Fully customizable chat widget for your website
- Security & Compliance: Enterprise-grade security with audit logging
Getting Started
Creating Your Account
- Sign Up
- Visit resq-ai.com
- Click "Get Started Free"
- Choose authentication method:
- Google OAuth: Quick setup with your Google account
- Email/Password: Traditional email registration with verification
- Email Verification
- Check your email for verification link (if using email signup)
- Click verification link to activate your account
- Initial Setup
- Complete your profile information
- Set your timezone preferences
- Configure notification settings
Dashboard Overview
After logging in, you'll see your main dashboard with:
- Chatbots Overview: List of your created chatbots
- Usage Statistics: Current plan usage and limits
- Quick Actions: Create new chatbot, view conversations
- Plan Information: Current subscription status and features
Subscription Plans
ResQ AI offers flexible pricing to meet different business needs:
Free Plan - $0/month
Perfect for getting started
Included Features:
- 1 chatbot for testing
- 50 messages per day (resets at midnight UTC)
- 5MB document uploads for knowledge base
- Basic chatbot functionality with AI responses
- Widget embedding for your website
- Basic email support
Best For:
- Personal projects
- Testing ResQ AI functionality
- Small websites with basic needs
Pro Plan - $49/month
Ideal for growing businesses
Included Features:
- Up to 3 chatbots for multiple projects
- Unlimited messages - no daily limits
- 10MB document uploads for comprehensive knowledge bases
- 200K character limit for knowledge base content
- Full chat history access to review all conversations
- Live voice call support with basic transcription and call recording
- Priority email support with faster response times
Best For:
- Growing businesses with multiple websites
- Customer support teams
- E-commerce stores
- Professional service providers
Enterprise Plan - $99/month
Full-featured solution for large teams
Included Features:
- Up to 5 chatbots for complex organizational needs
- Unlimited messages across all chatbots
- 15MB document uploads for extensive knowledge bases
- 500K character limit for knowledge base content
- Advanced voice calls with enhanced transcription and call analytics
- Advanced analytics dashboard with comprehensive insights
- Sub-user management for team collaboration
- Premium support with dedicated assistance
Best For:
- Large enterprises and corporations
- Organizations with complex customer support needs
- Companies requiring detailed analytics and reporting
- Teams requiring advanced collaboration features
Account Management
Profile Settings
Access your profile settings from the dashboard menu:
- Display Name: Your name shown in the interface
- Email Address: Cannot be changed (used for login)
- Timezone Settings: Configure timezone for all timestamps
- Notification Preferences: Configure email and desktop notifications
Security Settings
- Password Management: Change password from profile settings (for email accounts)
- Google OAuth Accounts: Managed through Google account security
- Two-Factor Authentication: Recommended for enhanced security
Chatbot Creation & Configuration
Step-by-Step Chatbot Creation
Step 1: Basic Information & Knowledge Base
- Chatbot Details: Name and purpose (website domain removed for simplified setup)
- Knowledge Base Options:
- Document Upload: PDF, DOCX, TXT, MD files with size limits by plan (5-50MB)
- Rich Text Editor: Built-in editor with FAQ blocks and formatting tools
- Character Limits: 50K-1M characters based on subscription plan
Step 2: AI Behavior Configuration
- Custom AI Instructions: Define specific behavior guidelines
- Writing Style Options: Professional, friendly, technical, or simple
- Message Templates: Greeting, fallback, and contact collection messages
- Advanced FAQ System: Analytics-based question selection
- Context Memory: Remember conversation context
Step 3: Voice Call Configuration (Pro+ Plans)
- Voice Model Selection: Choose from 5 available voice models
- Available Voices: Puck (energetic), Aoede (musical female), Charon (deep male), Fenrir (confident male), Kore (gentle female)
- Pro Features: Live conversation, basic transcription, call recording with playback
- Enterprise Features: Advanced transcription with speaker identification, call analytics, enhanced metadata
Step 4: Widget Appearance
- Color Theme: Primary color and visual customization
- Widget Position: Bottom right, bottom left, or custom
- Button Configuration: Size, shape, and icon options
- AI Avatar Selection: Choose from predefined or upload custom avatars
Step 5: Integration & Deployment
- Integration Code: Copy-paste widget code for your website
- Domain Verification: Ensure correct domain setup
- Testing: Built-in test environment before going live
Knowledge Base Management
Document Upload & Processing
- Supported File Types: PDF, Microsoft Word, plain text, Markdown
- File Size Limits: 5MB (Free), 10MB (Pro), 15MB (Enterprise), 50MB (Custom)
- Upload Process: Automatic validation, processing, and indexing
- Processing Status: Real-time status updates from upload to ready
Rich Text Editor
- Built-in Editor: Create content directly within ResQ AI
- Formatting Options: Bold, italic, headings, lists, links, quotes, code blocks
- FAQ Block System: Structured question-answer sections with templates
- Character Limits: 50K-1M characters based on subscription plan
- Auto-Save: Content automatically saved every 5 seconds
- Real-Time Tracking: Live character count with warning indicators
Content Optimization
- Best Practices: Clear structure, concise information, FAQ format
- Content Guidelines: Accuracy, completeness, clarity, organization
Installation Methods
Standard HTML Integration
<!-- Place before closing </body> tag -->
<script src="https://www.resq-ai.com/widget.js" data-widget-id="YOUR_WIDGET_ID"></script>
WordPress Integration
- Add code to theme's footer.php
- Use WordPress widget area
- Install ResQ AI WordPress plugin (coming soon)
Shopify Integration
- Edit theme.liquid file
- Place before closing </body> tag
- Test in preview mode
Appearance Customization
- Color Theming: Primary color, text color, background
- Button Customization: Size, shape, icon, position
- Avatar Configuration: Predefined or custom avatars
- Behavioral Settings: Auto-open, contact collection, message templates
Voice Call Features (Pro+ Plans)
Voice Call Setup
- Requirements: Pro plan or higher, modern browser, microphone access
- Voice Models: 5 available voices with different characteristics
- Call Settings: Quality, transcription, recording options
Voice Interaction Features
- Real-Time Conversation: Natural speech with context awareness
- Interruption Handling: Manages overlapping speech
- Emotion Recognition: Responds to tone and sentiment
Advanced Features (Enterprise)
- Call Analytics: Duration tracking, quality metrics, satisfaction scores
- Advanced Transcription: Real-time transcription with speaker identification
- Enhanced Call Recording: Complete metadata, quality analytics, and team access
- Sub-User Access: Team members can manage voice calls based on permissions
Analytics & Conversation History
Conversation Tracking (Pro+ Plans)
- Message History: Complete chat logs with timestamps
- User Information: Collected contact details
- Session Tracking: Multiple conversation sessions
- Search Functionality: Find specific conversations
Analytics Dashboard (Enterprise Plans)
- Conversation Metrics: Total conversations, trends, session length
- Popular Questions: Most common inquiries and trending topics
- Performance Insights: Response accuracy, speed, user engagement
- Real-Time Monitoring: Live dashboard with current status
Team Management (Enterprise+ Plans)
User Roles and Permissions
- Admin: Full access except billing and sub-user creation (reserved for main account)
- Editor: Can edit chatbots, manage conversations, and access voice features
- Viewer: Read-only access to chatbots, conversations, and analytics
Sub-User Management Interface
- Create Sub-Users: Add team members with email, display name, and role assignment
- Chatbot Assignment: Assign sub-users to specific chatbots or grant access to all
- Real-Time Updates: Modify roles, suspend users, or remove team members instantly
- Activity Tracking: Monitor sub-user login activity and last access times
- Access Control: Role-based permissions with clear hierarchy and restrictions
Billing & Payment Management
Subscription Management
- Plan Changes: Upgrade/downgrade with automatic proration
- Payment Methods: Credit cards via secure LemonSqueezy processing
- Billing History: Download invoices and payment records
Usage Monitoring
- Real-Time Dashboard: Current usage vs plan limits
- Overage Billing: $0.20 per 1 million tokens for Pro/Enterprise
- Alerts: Warnings before exceeding limits
Troubleshooting
Common Issues
Widget Not Loading
- Check domain matches chatbot configuration
- Ensure widget script loads without errors
- Check browser console for JavaScript errors
- Verify connectivity to ResQ servers
AI Not Responding
- Verify documents processed successfully
- Check if knowledge base status is "Ready"
- Ensure documents contain readable text
- Check if API limits exceeded
Document Sync Issues
- Check file format and size limits
- Ensure document is properly uploaded
Getting Support
- Email Support: support@resq-ai.com
- Response Times:
- Free Plan: 48-72 hours
- Pro Plan: 24-48 hours (Priority)
- Enterprise Plan: 12-24 hours (Premium)
Frequently Asked Questions
General Questions
What is ResQ AI?
ResQ AI is an AI-powered customer support platform that enables businesses to create intelligent chatbots for their websites using Google Gemini AI technology.
How does the AI work?
ResQ uses Google Gemini 2.5 Flash to process your knowledge base documents and provide intelligent, context-aware responses to customer questions.
Can I try ResQ AI for free?
Yes! We offer a Free plan with 1 chatbot and 50 messages per day. No credit card required to get started.
What file types can I upload?
We support PDF, Microsoft Word (.docx, .doc), plain text (.txt), and Markdown (.md) files. File size limits vary by plan: Free (5MB), Pro (10MB), Enterprise (15MB), Custom (50MB).
What is the Rich Text Editor?
The Rich Text Editor lets you create knowledge base content directly within ResQ AI. It includes formatting tools, FAQ block templates, auto-save functionality, and real-time character counting. Perfect for creating structured content without external documents.
How do character limits work?
Character limits apply to your total knowledge base content (documents + rich text combined). Limits are: Free (50K), Pro (200K), Enterprise (500K), Custom (1M characters). The system shows real-time tracking with warnings when approaching limits.
Technical Questions
What browsers are supported?
ResQ widgets work on all modern browsers including Chrome, Firefox, Safari, and Edge. Voice calls require browser microphone support.
Can I customize the widget appearance?
Yes! You can customize colors, position, size, shape, icons, avatars, and messages. Enterprise plans support custom CSS for advanced styling.
Does the widget work on mobile devices?
Yes, the widget is fully responsive and optimized for mobile devices with touch-friendly interactions, safe area handling, and performance optimization.
Voice Call Features
What are voice calls?
Voice calls allow customers to speak directly with your AI chatbot using natural voice conversation. This feature is available on Pro plans and higher.
Which voice models are available?
We offer 5 voice models: Puck (energetic), Aoede (musical female), Charon (deep male), Fenrir (confident male), and Kore (gentle female). You can preview each voice before selection.
What's the difference between Pro and Enterprise voice features?
Pro includes live voice calls, basic transcription, and call recording with playback. Enterprise adds advanced transcription with speaker identification, call analytics, quality metrics, and enhanced metadata tracking.
Subscription & Billing
Can I change my plan anytime?
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades occur at your next billing cycle.
What happens if I exceed my plan limits?
For Pro and Enterprise plans, AI usage beyond included limits is billed at $0.20 per 1 million tokens. Free plans have hard limits that cannot be exceeded. You'll receive email alerts at 80% and 100% of usage limits.
Team Management & Sub-Users
How do I add team members to my account?
Sub-user management is available for Enterprise and Custom plans. Go to Dashboard → Settings → Sub-User Management, click "Add Team Member", and enter their email, display name, and role (Admin, Editor, or Viewer).
What are the different user roles?
Admin: Full access except billing and sub-user creation. Editor: Can edit chatbots, manage conversations, and access voice features. Viewer: Read-only access to chatbots, conversations, and analytics.
Can I assign sub-users to specific chatbots?
Yes, you can assign sub-users to specific chatbots or grant them access to all chatbots in your account. This is configurable per sub-user and can be updated at any time.
Need More Help? Contact our support team at support@resq-ai.com for personalized assistance with your ResQ AI setup and configuration.
Documentation Version 2.4 - Last Updated: July 7, 2025