How we collect, use, and protect your information when using ResQ, our AI-powered customer support platform.
This Privacy Policy ("Policy") describes how ResQ AI ("we," "us," or "our") collects, uses, and shares personal information when you use ResQ ("Service"). We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws.
All payment processing is handled securely by LemonSqueezy. We never store your complete payment card information on our servers.
We use your information to:
3.1. Provide, maintain, and improve the ResQ Service and its features
3.2. Process payments through LemonSqueezy and manage your subscription (Free, Pro $49/month, Enterprise $99/month, or Custom plans)
3.3. Authenticate users and maintain account security
3.4. Train and improve our AI models using Google Gemini for better responses
3.5. Generate analytics and insights about service usage and performance
3.6. Detect, prevent, and respond to fraud, abuse, or security threats
3.7. Send important service notifications, updates, and support communications
3.8. Provide customer support and respond to your inquiries
3.9. Comply with legal obligations and enforce our Terms of Service
3.10. Enforce subscription limits including document upload sizes, chatbot limits, and daily message restrictions
4.1. Your data is stored securely using Google Firestore with industry-standard encryption.
4.2. We implement comprehensive security measures including access controls, encryption, regular security audits, and detailed audit logging.
4.3. Documents you upload are stored securely and used exclusively to provide AI responses for your account.
4.4. We use caching to improve performance while maintaining data security.
4.5. Data is backed up regularly to prevent data loss and ensure business continuity.
4.6. We retain your data as long as your account is active or as needed to provide services and comply with legal obligations.
4.7. Voice call recordings (available on Pro plan) are stored securely with encryption and can be deleted upon request.
4.8. All data access and modifications are logged through our comprehensive audit system for security and compliance purposes.
We do not sell your personal information. We may share information in the following circumstances:
5.1. With trusted service providers (Google for AI processing, LemonSqueezy for payments, MongoDB for data storage)
5.2. When required by law, legal process, or government request
5.3. To protect our rights, property, or safety, or that of our users
5.4. With your explicit consent or at your direction
5.5. In connection with a merger, acquisition, or sale of assets (with notice to users)
5.6. Aggregated, anonymized data for research and service improvement
6.1. We use Google Gemini AI to process questions and generate responses based on your knowledge base.
6.2. Content you upload is processed to train AI responses specifically for your account.
6.3. LemonSqueezy processes subscription payments with industry-standard security measures.
6.4. Aggregated, anonymized usage data may be used to improve our AI models and service performance.
6.5. Third-party services operate under their own privacy policies and security standards.
7.1. We use essential cookies to maintain your session, preferences, and authentication status.
7.2. Analytics cookies help us understand service usage and improve user experience.
7.3. You can configure your browser to refuse cookies, but this may limit functionality.
7.4. Our widget may use cookies to maintain conversation state on your website.
Depending on your location, you may have the following rights:
8.1. Access your personal information and download account data
8.2. Correct or update inaccurate information through your dashboard
8.3. Delete your personal information by canceling your account
8.4. Object to or restrict certain processing activities
8.5. Data portability for information you've provided
8.6. Withdraw consent where processing is based on consent
8.7. File a complaint with relevant data protection authorities
To exercise these rights or for data-related requests, contact us at support@resq-ai.com. We will respond within 30 days.
9.1. Account data is retained while your account is active or as needed to provide services.
9.2. Deleted accounts and data are purged within 90 days unless legal retention is required.
9.3. Analytics data may be retained longer in aggregated, anonymized form.
9.4. Support communications are retained for reasonable periods to improve service quality.
Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
Your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated Policy on our website and, for significant changes, via email. Your continued use of the Service after changes become effective constitutes acceptance of the updated Policy.
If you have questions about this Policy, our data practices, or wish to exercise your privacy rights, please contact us at:
For data protection inquiries specifically, you may also contact our privacy team at the above email address with "Privacy Request" in the subject line.
Last Updated: July 1, 2025